Returns & Exchanges

Return Conditions

Customers may request a return or exchange of TKTX Numbing Cream within 30 days of receipt if the product meets any of the following conditions:

• The product is intact, undamaged, and shows no signs of use.
• The product differs from the description on the website or is not the product you ordered.
• The product has a manufacturing defect.

Return Process

1. Contact Support
   • Contact customer support via the email or phone number provided on our website to request a product return or exchange.
2. Confirm Information
   • Provide necessary information such as the order number, photos of the product, and the reason for the return or exchange.
3. Ship Back the Product
   • Carefully package the product and send it back to the warehouse address as directed by our support team.
4. Product Inspection
   • Upon receiving the returned product, we will inspect its condition.
5. Processing Returns and Exchanges
   • If the product meets our return conditions, we will proceed with exchanging the product or issuing a refund as per your request.

Refunds

• In case of a refund, the amount will be transferred back to you using the original payment method.
• The refund process may take 5-10 business days, depending on your bank or payment service provider.

Please Note

• Shipping fees for returning the product are generally non-refundable.
• We are not responsible for any products lost or damaged in transit when returned by the customer.

Customer Support

For any questions related to our returns and exchanges policy, please contact us at:

• Email: [email protected]

We are always ready to assist our customers to ensure the best shopping experience.