Help Center

Return Conditions

Customers may request a return or exchange of TKTX Numbing Cream within 30 days of receipt if the product meets any of the following conditions:

Return Process

  1. Contact Support
    • Contact customer support via the email or phone number provided on our website to request a product return or exchange.
  2. Confirm Information
    • Provide necessary information such as the order number, photos of the product, and the reason for the return or exchange.
  3. Ship Back the Product
    • Carefully package the product and send it back to the warehouse address as directed by our support team.
  4. Product Inspection
    • Upon receiving the returned product, we will inspect its condition.
  5. Processing Returns and Exchanges
    • If the product meets our return conditions, we will proceed with exchanging the product or issuing a refund as per your request.


Please Note

Customer Support

For any questions related to our returns and exchanges policy, please contact us at:

We are always ready to assist our customers to ensure the best shopping experience.